So. Is it unreasonable to expect more than an automated response after two days? To then follow up and hear nothing? Even if it is only "you've really found a glitch, don't worry, we're working on it?" Hello?
There are things I don't write about here. Some personal things, some professional things. I'd like to write a lot more about this. Suffice to say, I believe instructional support has to be 24/7, 7 days per week. Or at least 12/7, 7 days per week. It was that way "back in the day," in the infancy of online delivery. Faculty really had a partner. Part of the job description was that time was flexible, people worked from home a lot and were often available, or at least the turn around was fast and not dependent on time of day or day of the week. It was necessary to break the outdated concept of "seat time." For the level of commitment required, there was a lot of freedom.
Sadly, my experience since our campus absorbed this function has been we follow a 9-5 model, 5 days per week...with generous vacations that are often ill-timed. Imagine if the instructor worked that way!
Seventeen essays done, twenty to go. (A few students didn't submit one.) The first writing assignment is often a rude awakening for some students that she really expects us to buy the books and read them. I'm burnt. Time for a break.