I ordered a new toaster oven from amazon just now. The one in Castleton stopped working several days ago. For at least the past 20 years, toaster ovens have sucked. In the '80s I had a great one that was a wedding present. It may have been a GE, but I can't remember. It worked for many years. The door popped open and the shelf came out when the item was heated or toasted. It was simple, it didn't have a bunch of dials. Unfortunately, years ago it vanished from the universe of consumer items and when it was worn out, it couldn't be replaced with a similar model.
As I recall for a while before it completely broke, the door pop up mechanism had to be fiddled with when closing the door. Maybe that flaw was the reason they stopped making it. Or maybe all the convenience junk food our society now eats demands a different appliance. So I'm not sure what happened in the world of toaster oven design and function, but it is impossible to find one that is satisfactory (the bar is pretty low: reliable, works well, doesn't burn your hand every time you use it).
We're restricted in Castleton to a shelf that is 17" X 10", but I don't think size matters. Cost doesn't seem to make a difference either. I hate the one in Samsonville (a large, pricey Krups) just as much or more than any toaster I've had, and I was pretty apathetic about the one that just broke in Castleton (a small inexpensive Cooks brand). Considered a smashing ceremony a la Office Space before Bob toted it to the landfill this morning, but rejected the idea. It's very appealing for the Krups when its time is done, though. (Just have to wait until it breaks since I never replace something that is still working. Including only sort of working.)
I thought about ditching the oven idea and going with a regular toaster, also was almost sold on a small Black & Decker, but finally settled on a Hamilton Beach that is both a toaster and a toaster oven. I fully accept that multi-appliances are almost always a disappointment, so I assume we will complain about this unit after it comes, too.