A couple of weeks ago, my Samsonville desktop computer would not turn on. After frantically trying the usual, I managed to get to Amazon on my phone and happily learned that I only bought it 11 months ago. So I called Dell technical support and it was a great experience. I was not on hold very long, they were extremely helpful, and I learned through some miracle that it is under warranty until 2023! 

So I brought it back to Castleton, and it took two visits by two different technicians...but I am happy to report that it is fixed! I am stunned.